SysAid contacted the Google’s sales center and received a firm recommendation for DoiT International to implement the solution. DoIT provided full accompaniment in planning the transfer, while identifying the organization’s needs and the requirement for a smooth transfer. “This is a project posed many problems. With the accompaniment of DoiT International we made a wise decision, to be flexible and not insist on everything being transferred at the same time. We executed the transfer in several phases, which was a main factor in the project’s success”, said Oded Moshe. “The project proceeded quickly. We had excellent support. Google can be sure that they recommended a great company. DoiT International has the necessary background to execute projects with Google Apps”, he added, “In spite of the do-it-yourself trend, if you want things to be done professionally, it is better to work with an expert”. After the technical transfer of the systems, a pilot was conducted under the supervision of DoIT, and training was provided for the employees.

An interesting fact is that part of the implementation process was based on user discussion groups. SysAid opened forums on Yammer to share knowledge regarding the use of the system. Many questions don’t even reach the IT support, as they have already been answered by other users, indicated Moshe.