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Managed Technical Support

We provide around the clock support on AWS services and your applications, including design and architecture consulting. At no extra cost.

Managed Infrastructure

 

Is your application Kubernetes ready? We can help you get up and running on EKS using our opinionated MSP approach. Our vast experience with AWS services, K8s technologies and the AWS Well-Architected Framework lets us take care of the underlying infrastructure so you can focus on application development.

Using a trusted set of tools and some homegrown technology, we provide you with an Infrastructure as a Code approach that lets you automate creation, updates and removal in a CI/CD manner. To ensure your infrastructure health, we have teamed with Datadog technologies to provide you with next-generation monitoring. In addition to the expected dashboards and alerts when something breaks, these technologies use the power of machine learning to predict trends and alert you of a potential problem before it happens.

Get a support plan that provides fast response times, proactive solutions, and an engineering-driven approach to achieving your business goals. The best part? It comes at no extra cost.

How We Do It

Prevent downtime and issues
Cloud engineering team can help prevent issues from arising in the first place. Our Cloud Architects help you identify improvements to achieve long-term success. This proactive approach flags potential problems to avoid system downtime.

Engineer to engineer support
When you need us, our technical support engineers are here to listen and help. We find the root of the problem quickly and provide long-lasting solutions that prevent the issue from happening again.

Tailored to your evolving needs
Invest in your cloud infrastructure with quick, yet thorough solutions from our Cloud Architects. Whether you’re facing a technical challenge or looking to build a new feature, our Engineering team has plans to fit your needs and budget.

Predictable pricing
Eliminate variable platform usage charges, only pay for AWS services you use, and file unlimited support tickets. Pricing is a flat monthly fee of zero extra costs.

Deliverables

  • 24/7 support for critical/high impact issues
  • Technical training
  • Technical Account Manager
  • Quarterly business reviews
  • Cloud strategy and roadmap
  • Implementation guidance
  • Support escalations
  • Managed EKS environment
  • Advanced monitoring with anomaly detection and predictive modeling.
  • Proactive support based on machine learning prediction