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Managed Technical Support

We provide around the clock support on Google Cloud services and your applications, including design and architecture consulting. At no extra cost.

Get support plan that provides fast response times, proactive solutions, and an engineering-driven approach to achieving your business goals. The best part? It comes at no extra cost.

How we do it

Prevent downtime and issues
Google Cloud Platform Support can help prevent issues from arising in the first place. Our Cloud Architects help you identify improvements to achieve long-term success. This proactive approach flags potential problems to avoid system downtime.

Engineer to engineer support
When you need us, our technical support engineers are here to listen and help. We find the root of the problem quickly and provide long-lasting solutions that prevent the issue from happening again.

Tailored to your evolving needs
Invest in your cloud infrastructure with quick, yet thorough solutions from our Support Engineers. Whether you’re facing a technical challenge or looking to build a new feature, our Engineering team has plans to fit your needs and budget.

Predictable pricing
Eliminate variable platform usage charges, only pay for Google Cloud services you use, and file unlimited support tickets. Pricing is a flat monthly fee of zero extra costs.

Deliverables

  • 15-minute response time
  • 24/7 support for critical-impact issues
  • 24/7 support for high-impact issues
  • Robust training
  • Technical Account Manager
  • Quarterly business reviews
  • Cloud strategy and roadmap
  • Implementation guidance
  • Technical support escalations