BEST Customer SERVICE STARTS HERE
Zendesk is a powerful web-based help desk solution. Zendesk allows your customers to create support requests (incidents, problems, feature requests) and your help desk agents manage those requests to complete customer satisfaction.
In addition to the standard web-based support channel, Zendesk allows you to grab support requests via e-mail, a contact form, a popup dropbox and even Twitter! And with the Zendesk API, you can integrate your help desk anywhere you like -- website, phone application and even your CRM solution.
Take full control of your help desk by customizing it the way you want -- fonts, colors and logos. You can make Zendesk look and behave as if it were your own website, and with the remote authentication feature, you will never have to ask your customers to sign up twice -- Zendesk can integrate with your existing users database.
Zendesk is easy to try, buy, set up, and use, so you won’t waste precious time getting your team up to speed or on-boarding new support agents as you grow.
Zendesk scales with your business, and it integrates easily with your other applications, giving you a complete picture of your customers for better and faster service.
Zendesk is a one-stop-shop for fast ticket resolution. Whether it's email, phone, chat, social media, or your website, no customer communication falls through the cracks.
How can DoIT International help you?
We at DoIT can help you get up and running with the perfect Zendesk setup. We'll fine tune it to fit your business and our consultants will show your agents around. We're there to support you 24/7 in case you get lost.
Our development team will integrate your website and your existing customer base with Zendesk through remote authentication, thorough integration via the Zendesk API, Google Apps integration, Single Sign-On and much more.
We specialize in:
- Excute customer service strategy
- Google Apps integration
- Salesforce Integration
- Single Sign-On with Microsoft AD
- Custom Integrations & Development
- Migration from legacy software
- 24/7 Support for you and your team